Your Matcha Guide

🟢What is Matcha?

Matcha is 100% shade-grown green tea leaves, stone-milled into an ultra-fine powder.
Unlike regular tea, you consume the whole leaf powder, giving it a richer flavour, brighter colour, and more natural nutrients.

🟢What brands do you carry?

We are an authorised reseller of Marukyu Koyamaen and other popular Japanese tea brands.
All our matcha is carefully selected from reputable producers across different regions of Japan.

Marukyu Koyamaen（丸久小山園）：

Marukyu Koyamaen is a heritage tea house founded around 1704 in Uji, Kyoto, over 300 years of uninterrupted tradition. 

From cultivation to stone-milling, they control every step to deliver top-quality Uji matcha and teas, and have earned wide recognition by supplying prestigious tea-ceremony schools and winning national tea awards.

🟢How to choose?

We group our teas into three simple categories to help you choose easily:
Premium Ceremonial Matcha, Everyday Matcha, and Hojicha.

🍵Premium Ceremonial Matcha

Ideal for Koicha, Usucha, straight drinking, or high-end matcha lattes.
Expect a smoother, sweeter flavour with minimal bitterness and a vivid green colour.

🍵Everyday Matcha

Perfect for daily Usucha, mixed drinks, smoothies, and desserts.
Balanced flavour and bright colour, versatile for both drinking and mixing.

🍵What is Hojicha?

Hojicha is roasted Japanese green tea, naturally low in caffeine with a warm, toasty aroma.

Hojicha Type A (Light Roast): Light brown colour, softer roasted notes, and a more pronounced tea aroma.

Hojicha Type B (Dark Roast): Deep brown colour, stronger roasted flavour, and a richer, more robust aroma.

🟢How do I prepare and enjoy matcha?

🍵For straight matcha 

  • Use 2g matcha with 100-120g hot water (70–80°C).
  • Whisk until smooth and frothy.
  • Adjust water for a stronger or lighter flavour.

🍵For a 400ml matcha latte

  • Use 4–5g matcha + 200g water (70–80°C).
  • Whisk or froth until fully blended.
  • Pour into 200g milk (hot or cold).
  • Adjust intensity to taste; add up to 5g sugar if desired.

🟢How should I store matcha?

Matcha is sensitive to heat, humidity, and light, which can quickly affect its colour and flavour.
We recommend refrigerating all matcha - before and after opening.
When using it, take the tin out, scoop the powder, and return it to the fridge immediately - the same way you treat milk.

Orders & Shipping

How long does shipping take?

Standard shipping: 2–6 business days within Australia.

Express Post: 1–3 business days.

Delivery estimates depend on the carrier and location.

When will my order be dispatched?

Most orders ship the same day or the next business day, depending on stock availability.

Do you ship internationally?

Yes, we ship across Australia and New Zealand.

What if my parcel is delayed or lost?

Delivery times are not guaranteed, as they depend on the carrier.
If your parcel is lost or fails to arrive due to carrier error, we will contact you to arrange either a replacement shipment or a full refund.

Products

Is your matcha pure?

Yes, all our matcha is 100% green tea, with no additives, colouring, or flavouring.

How should I store matcha?

Matcha is heat and light sensitive.
Store in the fridge before and after opening, and return the tin immediately after use.

Payment & Refunds

What payment methods do you accept?

Credit card, PayPal, Shop Pay, Apple Pay, Google Pay.

Can I change or cancel my order?

Contact us within 1 hour of purchase, once shipped, orders cannot be changed.

What is your return policy?

Due to the nature of food products, we cannot accept returns for change of mind.
If your item arrives damaged, incorrect, or faulty, we will arrange a replacement or refund in accordance with Australian Consumer Law.
Please contact us within 24 hours of receiving your item if there is an issue.

Wholesale / Bulk Purchase

Wholesale enquiries

Please contact us at info@matchacha.com.au